Welcome to petiole.shop. The following outlines our refund policy for small furniture items (specifically table lamps) available on this website.
- Refund Eligibility
Refunds are applicable only under the following circumstances:
The product has quality defects.
The wrong item was shipped, or parts are missing.
The product sustained severe damage during transit that renders it unusable. - Clearance Sale Notice
Due to sustained operating losses, the merchant has decided to conduct a clearance sale at a loss; all items are being sold at clearance prices. Certain special-offer items may be subject to refund restrictions; please refer to the specific product page descriptions for details. - Return Window
Customers may request a return within 30 days of receiving the product. Requests submitted after this 30-day period will not be accepted. - Refund Processing Time
Once a return request has been reviewed and approved, the refund will be issued to the original payment method within 3 days. - Refund Process
Submit Request → Customer Service Review → Issue Confirmation → Return Processing → Refund Issued. - Non-Refundable Situations
Disliking the item or changing one’s mind for personal reasons.
Items that have been used or damaged by the customer.
Clearance items or special-offer products explicitly marked as non-refundable on the product page. - Shipping and Order Information
Shipping Origin: Within the United States
Order Processing Time: Processed on the same day
Shipping Duration: Approximately 2 days for delivery - Contact Information
For assistance regarding refunds, please contact:
Syed Ajmal
Email: syed.ajmal@petiole.shop
Phone: 571-969-2558
Address:
7513 Terrace River Dr, Temple Terrace, FL 33637
If you have any questions regarding our refund policy, we will provide assistance and address your inquiries as quickly as possible.